- At Tracken, we strive to provide our customers with the best possible experience when using our products and services. We have created a Refund Policy outlining how refunds are handled for the Tracken app.
- The Refund Policy is an integral part of the Terms of Use of the Tracken app. Our app uses paid API requests from various carriers to ensure its functionality. Therefore, we cannot provide refunds for already used shipments, as we have already incurred the corresponding expenses.
- However, purchased and unused shipments could be refunded. To request a refund for unused shipments, the Merchant must contact our app support team via live chat or by emailing support@tracken.app.
- The refund amount will be calculated as follows:
A number of unused shipments * shipment cost in the purchased package. - We generally do not refund used shipments. In exceptional cases, we could refund up to 50% of the costs for used shipments from paid packages.
- Purchasing any shipment package or subscribing to auto-refill of the shipment balance requires active confirmation of acceptance of the Refund Policy by the Merchant. If the Merchant does not agree with the Refund Policy, they should not confirm the purchase of any shipment package or subscribe to auto-refill of the shipment balance. Otherwise, the Merchant’s actions will be classified as a violation of the Refund Policy and the Terms of Use of the Tracken app.
- Any actions by the Merchant that violate the Refund Policy and Terms of Use of the Tracken app may be disputed with Shopify and in court. Any actions by the Merchant who has violated the Refund Policy and publicly expressed dissatisfaction with it may be disputed with Shopify and in court.
- We appreciate your understanding of our Refund Policy and hope that it will help us provide you with a better experience when using our Tracken app. If you have any questions or concerns, please do not hesitate to contact our support team at support@tracken.app.